Technology

SumUp’s Journey with Professional Coaching at Scale

5/5

Satisfaction with the coach

4.9/5

Feedback from the participants

18

Focus areas worked on by all participants

Meet SumUp

SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide.

Offices

HQ in London

Presence

14 years

Industry

Technology

Employees

3.000

The Challenge

SumUp has implemented professional coaching on a local scale, as part of its leadership development offering, so the business had already seen the benefits of coaching for both aspiring and established leaders. However, the geographical distribution of its leaders has been a challenge that its local network of independent coaches couldn’t solve.

SumUp is committed to supporting individualized leadership development, both on a personal and professional level. Providing employees with a confidante who is outside the business but still an expert in their field, is the best way to create a safe environment, where SumUp leaders can deep dive into their development needs and explore solutions. SumUp needed to expand its leadership development offering to be able to operate at scale, without compromising on quality.

The Result

SumUp’s People Team carried out some internal assessments to identify leaders who would benefit most from working with a coach, and invited a first cohort of participants for the programme. As an investment from the business, participation was entirely voluntary, and introduced as part of SumUp’s wider leadership development programme.

The current working conditions imposed during the global coronavirus pandemic are presenting a unique set of challenges for leaders, and it is a particularly important time to look after mental wellbeing and practice mindfulness. With all the disruption and change, there are a lot of expectations on a leader to have the answers and lead the way.

But everyone is dealing with this situation for the first time – it’s ok to have doubts, or not know all the answers. This has presented an opportunity for SumUp’s participants to get a new perspective from their coach and talk through their concerns and challenges.

SumUp will collect feedback from participants on where they felt the coaching was most useful, and the business will look at how best to integrate digital coaching into its global leadership development portfolio.

“We were keen to test out CoachHub’s capabilities as we wanted to implement a system of coaching that would work across all of our locations. CoachHub’s global network of coaches allows us to offer our leaders individual coaching in different time zones, locations and languages.”

Anastasia Brouwer, Talent Development Lead EU

“We have received some positive initial feedback on CoachHub from our participants about how they are being supported personally and professionally. We believe in the power of personalized coaching, and have worked with a local network of coaches previously. CoachHub’s trusted network and quality assurance measures are a benefit for us. It’s great to know that our leaders are getting the best possible support.”

Anastasia Brouwer, Talent Development Lead EU

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