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The Total Economic Impact™ of CoachHub

To explore quantifying the value of digital coaching, CoachHub commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realise by deploying a Coaching Platform.

Key findings

Net present value (NPV) over three years

Return on investment

Cost savings linked to employee retention

As workplaces evolve, businesses need to invest in innovative ways to meet the diverse demands of their workforce―and likewise see a return on their investment (ROI).

This study provides a framework to evaluate the potential financial impact of CoachHub on their organisations as well as insights that articulate the benefits, costs and risks associated with an investment in people development.

“The effectiveness of the coaching allowed organisations to offer a better workplace environment and support system for staff. Creating an encouraging and supportive workplace environment improved morale and communication and offered an overall better employee experience.”

Advantages of the Coaching Platform

This study reveals how employees and the organisations were able to benefit from CoachHub’s Coaching Platform and resolve potential concerns proactively. Benefits include:

Improved employee efficiency

HR time savings of 1 hour per coachee

Employee retention improvement of 3% to 5%

“Breaking it down, our employees are more motivated, more engaged, and more empowered. They’re just happier all around.”

Benefits of digital coaching

Companies who use digital coaching experience a wide-range of advantages that impacts impacts each individual throughout the enterprise.

Improved employee morale

Better accessibility and reach to employees

Increased receptiveness to business processes

Lower carbon footprint with digital coaching

Total Economic Impact™ of CoachHub


Global digital coaching provider

CoachHub is the leading global talent development platform that enables organisations to create personalised, measurable and scalable coaching programmes for the entire workforce, regardless of department and seniority level. By doing so, organisations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention. CoachHub’s global pool of coaches is comprised of over 3,500 certified business coaches in 90 countries across six continents with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s innovative coaching programs are based on proprietary scientific research and development from its Innovation Lab. CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and Silicon Valley Bank/SVB Capital. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimise its environmental impact.

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