How Kry accelerated Growth and Employee Development with CoachHub’s digital coaching

The Challenge

Fast-growing, progressive and determined to make a lasting global impact. The story of Kry, better known as Livi outside Scandinavia and Germany, is very similar to CoachHub’s. We’re speaking about the European leader in hybrid health consulting, empowering thousands of professionals to consult their patients from an on-demand service via an app, as well as physical health centres. Since launching in early 2015, it has completed over 3 million patient meetings.

At the start of the pandemic, from February to March 2020, the number of doctors and patients building on Kry grew exponentially. In direct response to these unprecedented challenges, the Swedish company launched a free version of its platform. This enabled each health professional across Europe to connect securely with its patients via video conferencing. Kry’s platform and tools are now being used in 30 European markets. Magdalena Karlsson, Learning & Development Partner at Kry/Livi, has been used to a fast-growing number of employees and activities since her start. But now her team needed to find resources to shift from gear 5 to 6. More support was needed to guide the organization through this fast-paced transformation.

The Result

Kry’s use of CoachHub has been steadily increasing over the course of 2021, with already hundreds of facilitated video sessions occurring in the same year. The satisfaction rate appears to be very high.

Out of the facilitated coaching sessions, 100% of Kry’s users reported that they and their coach respect each other.
98% of the CoachHub users at Kry have reported that they and their coach agree on what is important for them to work on.
98% of the CoachHub users at Kry have reported that they feel the coaching sessions will help them to accomplish the changes they want.
Among users at Kry, CoachHub is being awarded with a 100% Net Promoter Score: all of them would recommend digital coaching at
CoachHub to their colleagues.
80% of the CoachHub users at Kry have confirmed they want to continue using CoachHub.
With an optimal agile mindset and culture, Kry will continue to build on the power of digital to shape the future of health consulting, as well as mentally strengthening and empowering its own people.

In the process, Magdalena and her team identified that digital coaching also matches with other personal development programs. “For example, the leadership 360 assessments our managers are provided with here”, she says. “They can reflect on those assessments in conversations with their coach.” Moreover, sometimes the managers spontaneously share their new mental insights with their peers. “In this way, our individual learnings become mutual ones quite effectively”, says Karlsson. “Additionally, managers also share their learnings in a Slack channel.”